The Netherlands

I aim to pack and ship a package within 4 working days of placing the order. Once the package has been shipped, you will receive a confirmation with a track & trace code. After shipping, it takes up to 5 days before you receive the package. This may take longer around busy periods such as Christmas. 

The products are packaged as well as possible. If an item arrives broken, please take photos of the package and the item as you received it and fill in the contact form within 5 days after arrival and we will provide a suitable solution.

Europe and internationally

I aim to pack and ship a package within 4 working days of placing the order. Once the package has been shipped, you will receive a confirmation with a track & trace code. After shipping, it takes up to 14 days before you receive the package. This mainly depends on the location where the package is being sent. Please note that it may take longer around busy periods, such as Christmas and other holidays. In some cases, import costs must be paid. These costs are for the buyer.

The products are packaged as well as possible. If an item arrives broken, please take photos of the package and item as you received it and fill in the contact form within 5 days after arrival and we will provide a suitable solution.

Exchanges and returns

The products are carefully described with regard to dimensions, use and maintenance. Read this carefully before making a purchase. Each item is handmade and unique. All items are made in small numbers, from batch to batch. For example, the items from one batch may not be exactly the same as the other. 

I think it is important that the product you buy meets your expectations. If there is anything that does not meet your expectations, please fill in the contact form and I will do my best to find a suitable solution to the problem . If we agree that you will return the product, you must do so within 10 days of email contact. The shipping costs are then your responsibility and you are responsible for properly packaging and returning the product. If the product is returned damaged, a refund is unfortunately not possible.

Items that cannot be returned are personalized custom items.

Packaging

The products are packaged in the most sustainable way possible. The packaging materials are cardboard boxes, environmentally friendly paper tape and degradable filling material, such as paper. I regularly receive used packaging materials from others. It may therefore happen that an item is packed in a reused box or filled with reused filling material. If the filling material is plastic, it is guaranteed to be recycled plastic and not newly purchased. A tip for everyone is to reuse and recycle as much as possible.

Ceramic maintenance instructions

The products are made with attention and care and they should be treated that way. The products are stoneware products; These are fired at a high temperature and therefore waterproof and strong. I use mainly food safe glazes, if the glaze is not food safe it is described in the text of the product. In this description you can read how to treat an item.

Hand wash or dishwasher

The stoneware products are dishwasher safe, but this may cause the glazes to become dull over time. So it is recommended to wash your items by hand to keep them as beautiful as possible.

Microwave

The stoneware products are fired at a high temperature and will probably be fine in the microwave. However, this has not been tested and because not every microwave is the same, it is advisable not to use your items in the microwave. 

Thermal shock

Stoneware cannot withstand large, rapid temperature changes. The advice is therefore not to expose your items to large temperature differences, such as a bowl of food in a hot oven. If you want to use the products in the oven, do so in a cold oven that heats up slowly.

Woven textile maintenance instructions

The products are made with attention and care and they should be treated that way. The woven products are made from cottoline. Cottoline is an organic yarn consisting of 70% cotton and 30% linen.

Washing machine

You can wash the items at 60C.

Dryer

You can dry the items on a normal program in the dryer.

Do not bleach

You can not bleach the items.

Ironing

You can iron the items on a hot setting.

If you have any questions, feel free to contact me.